Freight Charges?
- Self pick up
We provide “Click and Collect” as an option for our local customers. Pick Up is available once the order has been paid online. You can pick up the items at our Western Sydney warehouse located in Prospect 2148. Pick-up time is between 9:00 a.m. to 4:00 p.m. Monday to Friday.
Free delivery (Metropolitan and most of the area in Australia) for all orders over Australia. There are some areas where couriers won’t go at a reasonable price. It is best to check with us if your delivery location is free of charge.
- For the delivery, we assume you will be available to take delivery when your parcel arrives. If you are unable to personally receive your parcel, we will assume you have provided “Authority to Leave” and the courier will leave your parcel in a secure place at your address.
- For some of the couriers, if you are not home when the courier delivers your item, they will provide you with a card with the option of “pick-up from a depot” or “redelivery”. If you are not home the second time, a redelivery fee will be incurred for the subsequent redelivery.
- Same-day delivery is available for orders by 2:00 p.m. – AEDT (Australian Eastern Daylight Time). Orders placed after 2:00 p.m. will be shipped the following business day. Please note that there are no deliveries on weekends or public holidays.
- Our delivery method is made by local courier only. It could not deliver to your PO Boxes.
- We do not ship internationally.
* For more information on delivery & logistics please contact one of our friendly customer service team today by calling 02 7807 7528 or via email info@auspacificgroup.com.au
How long will my delivery take?
Sydney: Overnight
Brisbane: 1-2 days
Hobart: 3-5 Days
Darwin: 5 – 9 Days
Melbourne: 1-2 days
Adelaide: 2-3 days
Perth: 5-7 Days
Rural NSW: 2-4 days
Rural QLD: 4-6 days
Rural TAS: 4-6 days
Rural NT: 6-9 days
Rural VIC: 3-5 days
Rural SA: 4-6 days
Rural WA: 6-8 days
Note: The above delivery times are guides only. While the most of our deliveries are done within those times, they cannot be guaranteed.
Do you make special freight arrangements?
We value our customers. Special freight arrangements can be made to ensure you save money and receive fast, accurate deliveries every time. We are looking forward to assisting your business, so to discuss your special requirements and ensure you get the best deal contact us today.
What about oversized, bulky & hazardous items?
Oversized, bulky, hazardous or dangerous goods may incur addition freight charges. If there are any additional charges, you will be contacted for approval before dispatch. If you do not approve of the additional delivery charge and do not want to go ahead, just cancel your order. We understand some goods in Australia are uneconomical to freight, especially to remote areas.
Do I have to sign for my delivery?
Couriers do require a signature on delivery. However for residential deliveries we request an authority to leave goods in a safe place if customers aren’t at home, so a re-delivery fee isn’t incurred. To avoid any issues with delivery it is advised to specify a business address.